Job Description

Kelly Government Solutions is looking for an enthusiastic Administrative Support Associate to join our dynamic Passport team. If you enjoy working in a fast-past environment that fosters collaboration and teamwork and are interested in growth and stability, please apply today.

Required Qualifications:

• Two years of general office experience

• Two years of experience utilizing a variety of office software, specifically Microsoft Office

• Ability to work in one place and traverse the office on a continuing basis

• Must maintain constant awareness of all aspects of internal and external security

• Ability to successfully complete a government public clearance background

• Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift.

Job Details:

• Operate various equipment for high-speed scanning, mail out, and metering of mail

• Prepare and mail envelopes with correct passport and corresponding supporting documents

• Box and archive files for storage purposes

• Interface with passport applicants at Agency/Center Information and Will-Call counters

• Ensure appointment is scheduled

• Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication

• Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information

• Prior to distributing to applicants, print and review passport books for accuracy and quality

• Process refund/reimbursement requests

• Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office

• Verify all completed transactions and run designated reports

• Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training sessions, conduct office tours, etc.

• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities

• Contact applicants to request necessary documents

• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application

• Generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system

• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system

• Assist with various special projects as requested by the Government

• When required, relieve receptionist at lunch/breaks to answer administrative telephones

  PHYSICAL DEMANDS:

• Capable of doing repetitive functions such as lifting, sitting, reaching, twisting, sealing envelopes, and filing.

• Standing in the public waiting area of the agency, while assisting the internal and external customer and public. You may be required to stand for a minimum of 6 hours, but not to exceed 12 hours in each day based upon scheduling requirements.

• Ability to move up to 45 lbs.

• Ability to work in inclement weather conditions, as requested by our government customer.

This is a contract position which offers:

• Competitive compensation and comprehensive benefit package

• Optional health, vision, and dental plans

• Paid leave (80 hours), sick leave (56 hours) as well as 11 paid federal holidays and 401K plan.

Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Kelly Government Solutions is a strategic supplier and business partner to the federal government and its key suppliers.

Kelly Government Solutions (KGS) is a specialty service of Kelly Services, Inc., a leader in providing workforce solutions. KGS provides experienced staff to the federal government and its key suppliers, including prime and small business contractors. Through services such as government contract staffing, workforce management and project management, and contract compliance services, KGS can supply talent to both public and private sectors alike. KGS offers engineering, IT, administrative, scientific, and healthcare professionals the opportunity to work with many of the prestigious Government organizations worldwide. Visit

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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