Job Description

“Trulieve Grows One Patient at a Time”

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! 

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website; 

Requisition ID: 12021 

Remote Work Available:  No 

Job Title: Assistant General Manager

Department: Retail

Reports To: General Manager

FLSA Status: Regular Exempt

Salary: TBD

ROLE SUMMARY

This position is designed to focus on delivering the ultimate customer experience through elevated customer service standards. The Assistant General Manager will oversee the entire store showroom and reception team. The position responsibilities include support of company goals and objectives, as well as general oversight of daily store operation needs.

KEY DUTIES AND RESPONSIBILITIES

• Assist the General Manager in planning and implementing strategies to drive service standards and positive sales results
• Responsible for department scheduling based on business needs
• Maintain an ultimate customer experience environment by leading and coaching teams to company service standards
• Oversee the daily operations of the store to ensure regulatory compliance and Trulieve’s policies and procedures
• Partner with the General Manager to provide coaching, training and development to the showroom team that is focused on company/service standards and accountability to meeting team specific objectives
• Monitor Dispensary Associate interactions with customer, and ensuring proper verbiage is being used
• Responsible for handling and resolving patient issues and escalations
• Monitor queues in Waitly to ensure timely processing and identify opportunities by communicating with the team on issues, concerns, and updates
• Maintain knowledge of loss prevention policies and procedures
• Maintain strictest confidentiality in compliance with HIPAA guidelines
• Maintain good working relationships with other store operating areas as needed
• Perform any other tasks that have been assigned by management

SKILLS AND QUALIFICATIONS

• Minimum of an associate degree is preferred
• Must be at least 21 years of age
• Must have prior cash handling experience
• Management experience, preferably in retail and/or customer service area is a plus
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Highly motivated, confident, high-energy; flexible and adaptable to changing priorities
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Strong attention to detail; time-management, prioritization and organizational skills
• Must possess the ability to train, develop and evaluate a patient consultant team
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be computer literate
• Must possess the mental and physical capacities necessary to perform the job duties
• Must possess a valid driver’s license and a clear driving record
• Must be able to pass a comprehensive background record check and drug screening

ADDITIONAL MINIMUM QUALIFICATIONS

Must be able to move intermittently throughout the workday.

Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met.

Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.

Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.

Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is:

• • constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices;
  • frequently required to manipulate objects of varying sizes and weights (e.g., product, packaging, tools, office machinery); push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);
  • occasionally required to remain in a seated position.

WORK SCHEDULE:

45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends and holidays.

Equal Opportunity Employer l Trulieve Supports a Drug Free Workp

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 45+ hours per week and will be available “after hours” if an emergency situation should arise.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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