Job Description

We produce everything from the paper cup that may have held your coffee this morning, to the carton that contained your frozen meal last night, to the basket that held your beer or soda bottles last weekend. As one of the world’s largest global producer of fiber-based consumer packaging, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits that are among the industry’s best to reward the talented people who make our company successful. Is this something you’d like to be a part of? We’d love to hear from you. A World of Difference. Made Possible. Customer Service Advocate II Summary The purpose of this position is to gather and coordinate job information with our Manufacturing department and Customer/Sales along with any other outside agencies for digital file production while making sure all work is produced in the timeliest and most cost-effective manner. Responsibilities of the Job Quality Philosophy

• Demonstrate a commitment to the quality effort
• Promote a team approach to problem-solving
• Never sacrifice quality just to make a deadline

Job Scheduling

• Generate and update a daily Job schedule and have it accessible to the manufacturing personnel
• Participate in production meetings on a daily basis for the prepress department
• Coordinate between the Customer/Sales and Manufacturing

Job Coordination and Engineering

• Prepare complete write-ups for both internal and external vendors
• Preflight incoming electronic files before placing into manufacturing
• Verify that all aspects of manufacturing are on schedule and that the customer expectations have been met
• Ordering any consumables, which necessary for manufacturing completion
• Verify that information from the customer is accurate and all pieces of the Job are received be it digital or visual
• Communicate service issues and ideas for improvement to the Production Supervisor
• Quality check all materials submitted by manufacturing before releasing
• Gather all material and information at the end of each project and generate an internal quote to be used for invoicing

Other Responsibilities as assigned. Required Skills: Effective communication, both written and verbal across all levels of the organization Positive and collaborative interpersonal skills Demonstrated analytical skills Time management and organizational skills Advanced computer skills preferred Demonstrated ability to apply proactive and critical thinking skills to problem-solve solutions with regard to all applications Packaging industry experience preferred Required Experience: Associates degree or equivalent preferred, or completion of trade school or apprentice program Minimum 5 years working in customer service for a prepress provider GPI’s Benefit Program * Competitive Pay * 401(k) w/employer matching * Health & Welfare Benefits * Medical, dental, vision, and prescription drug coverage * Short and Long-Term Disability * Life Insurance * Accidental Death & Dismemberment (AD&D) Insurance * Flexible Spending and Health Savings Accounts * Various Voluntary benefits * Adoption Assistance Program * Employee Discount Programs * Employee Assistance Program * Tuition Assistance Program * Paid Time Off + 11 paid company holidays each year * Applications accepted on an ongoing basis and there is no deadline.

Job Tags

Holiday work, Full time, Temporary work, Apprenticeship, Flexible hours, Night shift, Weekend work, Day shift,

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