Customer Service Manager Job at MAU Workforce Solutions, Douglasville, GA

  • MAU Workforce Solutions
  • Douglasville, GA

Job Description

MAU is hiring a Customer Service Manager for our client in Douglasville, GA. As a Customer Service Manager, you will perform managerial and administrative work overseeing the company's customer service and meter services divisions. This includes planning, organizing, and managing employees in these respective divisions with independent judgment and decision-making discretion. This is a direct-hire opportunity.

Shift Information
  • 7:30 AM – 5:30 PM
  • Every other Friday off
Required Education and Experience
  • Bachelor's degree in Business or related field
  • 8+ years of experience in business; OR
  • Equivalent combination of education and experience
General Requirements
  • Knowledge of principles and practices of business management, customer service, billing, and collection techniques
  • Effectively deal with employees engaged in tedious and demanding customer relations work
  • Skill in supervising all aspects of the diverse functions
  • Knowledge of data processing and office systems
  • Effective communication skills, both verbal and written
  • Skill in working both conceptually and practically with accounting and bookkeeping tasks
  • Ability to plan, organize, and effectively communicate to all levels of employees within the company
  • Ability to set priorities and goals for division and to motivate employees
  • Ability to read and write to effectively complete tasks
Preferred Requirements
  • Knowledge of meter reading techniques
Essential Functions
  • Hire, manage, motivate, develop, evaluate, and terminate billing, customer service, and meter services staff
  • Prepare and manage the annual budget for the billing, customer service, and meter services department
  • Oversee fleet management and administration of the vehicles for the meter services field personnel
  • Review existing operations and set goals and objectives for the divisions
  • Ensure accurate billing for all customers following the guidelines provided in the Rules and Regulations of the company
  • Review Rules and Regulations and provide recommendations for improvement
  • Prepare, assign, and monitor goals and objectives
  • Prepare correspondence relating to inquiries requesting billing information for customers
  • Represent the company on disputed meter readings and billing issues
  • Resolve all issues and complaints
  • Utilize AMR data where available
  • Perform other tasks as assigned
Work Environment or Working Conditions
  • Responsibilities are performed in a standard office environment

Job Tags

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