Desktop Support Job at VDart Inc, Milwaukie, OR

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  • VDart Inc
  • Milwaukie, OR

Job Description

Job Title: Desktop Support

Location: Milwaukie ,OR , Fort Payne, AL

Mode : Contract

Job Description:

  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
  • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
  • IMACD function including installation and decommission
  • Backing up and restoring user data, settings and associated systems administration activities
  • Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
  • Assist on Incident and Problem management activities
  • Taking ownership of issues through to resolution on all appropriate requests
  • Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
  • Move equipment associated with escalated incidents and service requests
  • Performing asset inventory activities as needed

Job Tags

Contract work, Remote job,

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