Lead IT Support Consultant - Project Implementation | University of Iowa Job at University of Iowa, Iowa City, IA

  • University of Iowa
  • Iowa City, IA

Job Description

Position Summary:

University of Iowa Hospitals and Clinics department of Health Care Information Systems is seeking a Lead IT Support Consultant to manage a team of technologists/project coordinators. Provides advanced knowledge and installation requirements of IT hardware in small to large scale IT projects that are on campus, as well as remote locations in the state of Iowa. Participation in project administration, inventory management and schedule management.

Position Responsibilities:

  • Collaborates with project stakeholders to define and lay out the overall project work plan for the development and implementation of required technologies.
  • Continually communicates with key contacts from within the hospital and external vendors, while maintaining awareness of the project scope and objectives, and the overall project requirements and timeline.
  • Applies a broad understanding of supported technologies.
  • Creates standard configurations for supported technologies for the facility.
  • Translates processes and procedures into manageable work plans activities.
  • Works with the various development and implementation standards
  • Understand standards, but also can help force change when needed.
  • Troubleshoots and provides technical support on the hardware, software applications and integrations.
  • May provide direct end user assistance and consultation.
  • Oversees the delivery of training programs.
  • May train users in large group, small group, and/or one-on-one sessions.
  • Prepares and updates system documentation to ensure knowledge transfer.
  • Detailed project progress documentation tracking
  • Maintaining project timelines documentation
  • Strategizes procedures to improve efficiencies.
  • Ensures regulatory compliance.
  • Assist in budget development.
  • Administrative employee management
  • Staff coaching and development.
  • Participate in 24x7 on-call support rotation, as required, to resolve routine and/or complex problems as they arise.

Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.

Pay Grade:

Salary: $65,688.00 to commensurate - 5B

University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at

Percent of Time: 100%

Location: 200 Hawkins Drive, Iowa City, Iowa

Staff Type: Professional & Scientific

Type of Position: Regular

Education Required

Bachelor's degree or equivalent combination of education and experience

Experience Requirements

  • Experience (typically 5-7 years) providing technical support for complex integrated systems, applications, and services.
  • Experience with Microsoft O365 applications.
  • Technical project coordination or project leadership experience
  • Employment management experience
  • Ability to communicate effectively both verbally and in writing with technical and non-technical staff.
  • Excellent organizational skills
  • Ability to move and install equipment.
  • Strong customer service and collaboration background

Desired Qualifications

  • Able to read and interpret architectural layouts.
  • Experience with Bluebeam or other collaboration type applications
  • Experience with change management, continuous improvement initiatives, ITIL, LEAN and/or project management
  • Experience working in a Health Care IT environment.
  • Experience with analysis, planning, estimating, and scheduling of high-risk, high-impact IT project.

To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Brian Hegland brian-hegland@uiowa.edu

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

About University of Iowa

With over 31,000 students, the University of Iowa is one of the nation's top public research universities, a member of the Big Ten conference and the Association of American Universities. The University of Iowa is composed of eleven colleges and is known around the world for its balanced commitment to the arts, sciences, and humanities. It is home to one of the nation's largest academic medical centers and the pioneering Iowa Writers' Workshop. The University of Iowa promotes work/life integration and is located in the casual yet cosmopolitan environment of Iowa City, widely recognized as one of the country's most livable communities.

Connections working at University of Iowa

Job Tags

Casual work, Remote job,

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