ACE HOTEL
NIGHT AUDITOR
DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
SUMMARYPerform nightly audits and provide guest support during nighttime hours.
CORE FOCUS & ESSENTIAL RESPONSIBILITIESQualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.
Perform nightly audits, including carefully inspecting transactions, providing notes & follow up, closing and rolling the dates for the hotel.
Transmit credit cards, complete and transmit daily management and accounting reports and supporting documents (Daily Revenue and Cash sheets report).
Maintain and adhere to all appropriate reporting schedules and checklists; including, but not limited to: opening checklists, closing checklists, daily bucket checks, inventory, room assignments, etc.
Master all areas of the Front Office operations including Infor, Synxis, Interfaces, Alice, Canary etc.
Provide excellent customer service, addressing any and all customer concerns, while proactively meeting guest’s needs on the night shift.
Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guestrooms and house accounts using property management system. Individual is capable of moving assigned cash from storage vault to drawer at front desk and back.
Regular floor and building security checks ensuring the safety of all our guests and staff on site.
Working along side the Night All Rounder, extend a floorless experience to our guests and visitors. Assist with any questions and requests.
In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:
Answers all reservations, main hotel switchboard, and emails in a friendly manner, using clear English communication. When processing e-mails or listening to callers, ensure a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information.
Maintain complete knowledge of all hotel services/features and hours of operation.
Perform various duties of Front Desk agent, Reservations Agent, and Telephone operator in a friendly and courteous manner to ensure guest satisfaction and service recovery.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
Prioritize and organize work assignments, have timely follow up and execution.
Have superb time management skills.
Maintain complete knowledge of all hotel services/features and hours of operation.
Other language, mathematical, and reasoning abilities as outlined below.
Ability to comply with physical demands as outlined below.
Knowledge and understanding of Atelier & Ace Culture & initiatives
Technologically sound with Microsoft Office applications.
Ability to compute basic mathematical calculations.
Must have a schedule that allows for night shifts.
Flexible schedule required which includes weekends and holidays.
High school diploma required. Minimum 12 months experience as a night auditor for a mid-sized hotel desirable but not essential. Previous experience working in a hotel is essential.
LANGUAGE, MATHEMATICAL, and REASONING ABILITIESCandidate must meet the following cognitive abilities:
Ability to understand guests’ service needs & requests.
Ability to acknowledge guests’ requests in a polite manner.
Ability to apply logical thinking and understanding to carry out written and oral instructions.
Ability to address and solve problems involving guest and operational issues.
Ability to compute basic mathematical calculations.
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an em
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