Patient Financial Representative - Complex Care - Lee Memorial Hospital Job at Lee Health, Fort Myers, FL

  • Lee Health
  • Fort Myers, FL

Job Description

Location: Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901

Department: LM Complex Care Center

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 7:00:00 PM

Minimum to Midpoint Pay Rate: $15.64 - $18.75 / hour


  • Lee Health is a nationally recognized, award-winning health system in Southwest Florida. We are caring people, inspiring health.
  • Having a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement match and college tuition reimbursement after a year with Lee), career growth, work/life balance, and a market competitive salary.
  • Monday to Friday / 5,8 hour shifts that will be in the hours of 7a-7p
  • $15.64 - $18.75 / hour

Assists customers with inquiries within a high volume call setting while providing an exceptional customer experience and complaint resolution. Offers credit counseling to resolve self-pay balances, makes monthly payment agreements and post payments while exploring various discount opportunities. Provides knowledge of insurance processing at both a claim and guarantor level. Processes accounts for bad debt placement or legal collection action. Acts as a patient advocate by evaluating medical debt to determine financial need and assist with Medicaid enrollment, financial assistance or other state and federal programs. Processes patient correspondence received by mail, lockbox, email and My Chart. All duties are performed for both professional and facility accounts.


Educational Requirements

Degree/Diploma Obtained Program of Study Required/
High School Diploma or Equivalent Required

Experience Requirements

Minimum Years Required Area of Experience Required/
1 Year Finance Required or
1 Year Healthcare Required

State of Florida Licensure Requirements



Certifications/Registration Requirements



Data entry skills, general computer skills, typing of 15 wpm, customer service skills, communication, spelling and interpersonal skills, and teamwork abilities. Must have ability to operate office equipment (phone, fax, copier).

US:FL:Fort Myers

Job Tags

Full time, Shift work, Monday to Friday,

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