Job Description

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 130 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* -- all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London and New York City.

*Banking services provided by MVB Bank, Inc., Member FDIC

The SiteOps Engineering team ensures reliability for the Credit Karma ecosystem, both Native and Web. The team combines excellent incident and problem management to facilitate troubleshooting and continuous improvement. The team also develops automation and AI capabilities to ensure minimum toil across the engineering organization. You will be reporting to the Senior Manager of Engineering. As a SRE, you will be a strong technical contributor for the team and Credit Karma Platform Engineering. You will help evolve our technology through automation, reliable architecture and help increase velocity by collaborating across engineering to facilitate adoption of best practices.

What you’ll do:

• Contribute to overall change, incident and problem management  in our environment with a focus on troubleshooting and fast restoration of our essential services and preventing future outages.  
• Participate in a once a month 24x7 on-call rotation and take leadership of severe incidents to help minimize impact.
• Assist engineering teams by conducting truly blameless post mortems with focused action items to drive continuous improvements.
• Provide insights on trends of issues affecting reliability and partner in cross functional projects to provide scalable solutions.
• Review and advise on high risk platform changes to minimize impact to the site and maximize success for stakeholders
• Work within a large distributed system based on Cloud Native services.
• Maintain an automation-centric vision and incorporate SRE methodologies to increase reliability and decrease toil.
• Participate in technical design and architecture decisions and contribute to technical troubleshooting in various parts of the system.
• Create operating standards to help drive reliability at CK.

What’s great about the role:

• You will have the opportunity to contribute to an  engineering first focused organization.
• Your contributions will have a noticeable impact on Credit Karma's members and your fellow Karmanauts (that's what we call ourselves).
• You will be involved in organizational efforts of continuous improvement to increase and ensure the reliability of Credit Karma.
• You will get broad exposure to our full stack, consisting of forward-looking technologies such as GenAI/LLM, Incident Automation, Automated Observability at Scale, etc.
• You will grow and learn and have fun doing it – it's part of our culture.
• And, of course, all those awesome company perks that you have probably already read about.

Minimum Basic Requirement:

• 5+ years of experience with Site Reliability Engineering with a focus on Infrastructure, Platform, and Application (Cloud, Containerization, Container orchestration, Network, Application Reliability, Database Architecture) and an understanding of full stack and SDLC practices (Software Development Life Cycle) in DevOps or continuous release environment..
• Experience in running critical incidents in a global or company-wide context, engaging with executives and senior leadership, and leading root cause analysis sessions.
• Experience running and monitoring applications at scale, using metrics and tracing tools like, New Relic, Data Dog, Stackdriver, Zipkin, Prometheus, etc.
• Professional experience with Python, Go, or similar programming languages.
• Experience developing production quality tooling.
• Familiarity with SRE methodologies; passionate about solving operational challenges by using automation and software.
• Ability to communicate effectively vertically and horizontally within the organization through demonstrating written and verbal communication skills.

Preferred Qualifications:

• Ability to drive troubleshooting through a pragmatic and collaborative approach.
• Can construct clear and concise insights from data to promote and champion measurable improvements.
• Experience working with Cloud Native services in a Public Cloud, e.g. Google Cloud Platform, AWS, Azure.
• Software/Service development and/or full lifecycle ownership experience with additional languages (eg. Scala, Typescript, JS, Java, C++).

Benefits at Credit Karma includes:

• Medical and Dental Coverage
• Retirement Plan
• Commuter Benefits
• Wellness perks
• Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
• Education Perks
• Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws. 

Credit Karma is also  committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

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