Job Description
DESCRIPTION
Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Does the idea of spearheading strategic initiatives for Trust & Safety inspire you? Do you thrive in an environment that combines the resources and scale of a large organization with the agility of a start-up? Are you motivated to create processes and drive enhancements within the Trust & Safety field? Do you have a deep-rooted commitment to continuous improvement and the utilization of approaches such as Six Sigma and Lean?
We are seeking an analytical Sr. Program Manager to support the Prime Video Trust & Safety Content Policy Enforcement team to drive high-visibility and strategic programs. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.
This role will focus on driving large-scale programmatic and strategic initiatives within Prime Video Trust & Safety. As a Sr. Program Manager for Trust & Safety Content Policy Enforcement team, you will be responsible for driving the development and execution of comprehensive strategies and initiatives to safeguard our service, protect our users, and uphold the integrity of our community. You will work cross-functionally with teams across the organization to identify and mitigate emerging risks, coordinate incident response efforts, and continuously improve our trust and safety capabilities. The candidate must balance high-level, strategic thinking with meticulous, tactical implementation, all while confronting ambiguously defined issues, confronting major obstacles, and quickly adapting to shifting circumstances. A successful candidate will excel in a high-velocity, dynamic business environment, drawing on analytical acumen and resourcefulness to deliver successful results with minimal supervision.
Key job responsibilities
- Defining and Implementing Trust & Safety Strategies: Collaborate with cross-functional teams to develop and execute comprehensive Trust & Safety strategies that protect the service, users, and brand reputation.
- Process/Program Development: Establish and continuously refine Trust & Safety processes to address emerging risks and user concerns.
- Compliance: Stay informed about relevant laws, regulations, and industry standards to ensure that the organization remains compliant with applicable requirements. Work closely with legal and compliance teams to address any compliance-related risks.
- Reporting: Prepare regular reports on content policy initiatives, including key risk indicators, risk trends, and mitigation progress. Present findings to senior management as needed.
- Continuous Improvement: Continuously assess and enhance the Trust and Safety risk management framework and processes to adapt to evolving business needs and industry best practices. Seek feedback from stakeholders and incorporate lessons learned from past experiences.
- Cross-Functional Collaboration: Work closely with other teams, such as product, engineering, business and legal, to advocate for Trust & Safety considerations in the design, development, and implementation of service features and functionalities.
BASIC QUALIFICATIONS
- Experience developing and implementing of standards, policies and programs or equivalent
- Knowledge of Microsoft Office products and applications at an advanced level
- 3+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor’s degree in business, operations, public policy or related field, or 4+ years of related professional experience in a related field
Job Tags
Full time, Shift work,